EAL (Excellence, Achievement & Learning Limited)

These are the things that EAL's recognised Centres tell us that matter the most to them and why they choose to work with us:

1. Qualifications that match employer needs ... our long-term partnership with industry and focus on our core sectors gives us unrivalled knowledge and understanding of the workplace and employers' skills needs.  This means we can fine-tune our qualifications and services to ensure these needs are continually met.  The result, is qualifications that carry weight and respect with employers and deliver real career benefits for learners.
   
   
2. Expert support through our dedicated External Verification Service ... each of EAL's recognised Centres is allocated an expert, dedicated External Verifier (EV).  We view our relationship with Centres as a partnership and are committed to making a difference to their businesses, and so invest in building relationships that enable us to offer the most flexible, relevant and timely support. We are the only UK awarding organisation that employs a complete team of EVs are each fully qualified, time served professionals.


3. EAL invests in the industries it serves ... over the last 10 years, EAL has reinvested over £10million through our Industry Support Programme into supporting vital skills in our core industry sectors.  This enables us to offer the most comprehensive and industry-relevant portfolio of qualifications and frameworks provided by any UK awarding organisation to the sectors we serve, that includes specialist qualifications which would not exist without EAL's support.


4. Quality support materials ... from learner guides and delivery support materials to assessment documents, our suite of qualifications is supported by an extensive range of high quality support materials that is continually refined and updated to meet evolving customer needs.


5. Value for money with no hidden extras ... we offer a highly competitive pricing package and charge a single, up-front fee for registration, support materials, certification and initial assessment.  As you'd expect, this means less hassle and no unexpected extras to budget for.  Similarly, our External Verification Service, coupled with our comprehensive support materials and systems, are all designed to reduce the operational and cost burden incurred by our Centres.  Centres tell us that the support provided by their EV saves them many staff hours per learner.


6. Easy to work with ... our personal and accessible service is one of the things our customers value the most.  As well as a dedicated EV, we offer a customer services helpline that is staffed by knowledgeable, helpful staff who have access to full customer information at their finger tips.  Our customer focused approach and flexible management systems gives us the agility to listen and respond to customer needs and views.  If a customer has a specific need, our EVs and customer services team are empowered to help.  Independent customer satisfaction surveys have consistently ranked EAL as first amongst UK awarding organisations for its customer service levels.


7. Systems that work ... from our 7-day new Centre recognition commitment to our guaranteed 24-hour certificate turnaround, we provide fast, reliable services to help you meet the varying needs of the employers and learners you work with.  Alongside traditional paper-based exams, our onscreen e-assessments can be taken anywhere that has an internet connection, with the flexibility to schedule exams well in advance or to meet a more immediate need.  Using the SecureAssess® system, we can deliver valuable feedback reports for staff and learners, and provide immediate access to results for many exams.  We also offer practice exams to help you prepare learners for their final assessments.


8. News, events and networking facilities ... our extensive free news updates - including the Spotlight weekly e-bulletin and monthly InTouch e-magazine - and programme of information events and networking facilities, ensures our customers are kept informed and in-touch at all times.