EAL (Excellence, Achievement & Learning Limited)

If you have undertaken or registered for an EAL qualification in the past and require a record search and confirmation or replacement certificate to prove this, then please download and complete the relevant form below:

Learner record search request form

Replacement certificate request form

If for any reason it is not possible to provide a replacement certificate, then a confirmation letter will be sent in its place.

If you are a third party requiring confirmation that a learner has either registered or completed an EAL qualification in the past, then please download and complete the form below (please note that authorisation for accessing this information is required from the learner):

Third party record search request form

What to include with your request
You should provide any information or copies of documents that will help us with our search.  So for example if you have a photocopy of your certificate, a certificate of unit credits or results list or if you've changed your name since you registered for the qualification, then include this information along with your request form.

How long will it take?
We aim to respond and complete all record search requests within 14 days.  If you have requested a replacement certificate then please allow a further 14 days for receipt.  To help ensure a successful, speedy response please check that your form is correctly completed and you have included as much detail as possible.

Is there a cost for these services?
There is a small charge of £15 + VAT for a record search and £25 + VAT for each replacement certificate.  Payments can be made either by sending a cheque (payable to 'EAL') with your completed form, or by providing your credit/debit card details on the request form.

This fee is non-refundable so please ensure you provide us with as much detail as possible when sending your request.

Where to send your request form
Forms should be returned to us by fax, email or post.

Fax: +44 (0)1923 652401

Email: customercare@eal.org.uk

Post: Semta House, 14 Upton Road, Watford, Hertfordshire WD18 0JT

If you require further assistance or have any questions, please contact our customer service team on +44 (0)1923 652400.