We are currently experiencing a technical issue with Secure Client that is preventing exam delivery.

Resolving this issue with our software providers is our priority. Every effort is being made to ensure an effective solution is found quickly and we will update you once a fix is implemented. Committed to minimising disruption, we have identified an interim solution for Centres running exams up to and including Tuesday 19th January.

If you are unable to reschedule exams you have booked before Tuesday 19th January, please contact exams@eal.org.uk immediately, for a resolution.

Contact us

EAL is committed to delivering both value and high-quality support to all its customers, which is why we continually strive to make it even easier to work with us.

Customer experience enquiries

If you'd like to speak to someone about becoming an EAL Recognised Centre, delivering EAL qualifications or for any other enquiries, please contact our friendly Customer Experience Team, Monday to Friday, 8 am to 5 pm.

Tel: +44 (0)1923 652400
Email: customer.experience@eal.org.uk


2 The Orient Centre
Greycaine Road
WD24 7GP

Accounts enquiries

If you have queries relating to an invoice, please contact our EAL accounts department.

Tel: +(0)203 219 4239
Email: sales@eal.org.uk

Compliance enquiries

To raise an issue related to compliance, please contact our compliance team.

Email: compliance@eal.org.uk

Media and website enquiries

For all media and website enquiries, please contact our Marketing Team.

Tel: 0845 643 9001
Email: marketing@eal.org.uk